Citibank Mortgage not linking

I have successfully created a connection to my Citibank account, but I only see my checking account and credit card account -- not my mortgage account. Any idea why?

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  • Hi Pink Rain ! I'm happy to help! A reason some folks run into this issue is if there's a different option they could be connecting to instead—let’s start there!

    Can you let me know the exact web address where you login to access the mortgage account? It looks like there is a separate connection for Citi - CitiMortgage. Can you give that a try and let me know how it goes?

    If we can’t find another option that might work for you, then we can work with our import partner to take a closer look!

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