Bank of America Account Link Problem

I have been unable to link my new Bank of America credit card to YNAB. I already have a checking account and another credit card under the same Bank of America login linked to YNAB and their transactions are importing. When I try to link the new account I enter the info but it doesn't work. I can still login to the Bank of America website as well.

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  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)

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    • MsTJ
    • YNAB has given me back my future
    • Believer_in_YNAb
    • 2 yrs ago
    • Reported - view

    I'm having a similar problem with my Synchrony account.  Guess YNAB is suffering some glitches.

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  • I'm sorry you've run into that! It might be helpful to remove the connection completely then reconnect. Here are the steps for that:

    Remove the Connection

    - Click the Add Account button under your list of accounts.

    - Then Remove the connection(s) to Bank of America and hit Cancel.

    Reconnect Your Accounts

    - Hover over the account name (in the left sidebar) and click on the edit icon. 

    - Select Connect to Bank, search for Bank of America, and follow the prompts.

    - If you’re able to connect, follow these steps to reconnect other accounts if needed.

    If you're still not seeing that new account, let us know through the YNAB app. We can look a bit closer at your connection that way. :-)

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    • MsTJ
    • YNAB has given me back my future
    • Believer_in_YNAb
    • 2 yrs ago
    • Reported - view

    4 days after initially contacting support, I just received an email with your above recommendation and now waiting for the next step.  I did those things before contacting support.  The only thing guaranteed when contacting support is that it will take at least a week to get any sort of usable response.  

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    • Hey TryingToGetAhead !

      Most of the team was out for our holiday break last week, but you shouldn't see as long of a delay now! We also have the chat feature if you'd rather chat us in-app then send an email! :)

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    • MsTJ
    • YNAB has given me back my future
    • Believer_in_YNAb
    • 2 yrs ago
    • Reported - view

    Faness at YNAB  After some back and forth with support, now waiting for vendor to get back to YNAB so they can get back to me.  How do I access chat with support?  Haven't seen that option.

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  • I'm having these issues too with BOA and another bank and have responded to the initial email I received in response to my help request but haven't heard anything else since.

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  • 4 mths agoLast active
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