American Express transactions not importing (Again)

Good evening,

I reported this issue about six months ago and was told there was an issue with the direct import partner. 

American Express very slow to sync, if at all - Using YNAB - YNAB Support Forum (

However, I am still having this issue where transactions will not automatically download for any of my American Express card accounts. Deleting and re-adding the connection sometimes works, but even that is unpredictable.

I am receiving pending transaction imports fine, just not the cleared transactions. This requires me to login to American Express and download/import a QFX file.

Is this still an ongoing issue or is something broken with my account? Are there any steps I can take to resolve this?


10replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I'm going to send you a message, so we can look closer at that bank connection for you!

    For anyone else that comes across this thread, if you’re having trouble with your bank, please fill out this form. Our Direct Import team will help you get things back up and running! :)

  • Not just AMEX. 

    Whenever this happens I manually import for a while until YNAB fixes it. 

    It's annoying. 

  • Is there any resolution to this in the near future? 99% of my spending is done on my AMEX and not having it import is a deal-breaker.

    • Magenta Cyborg We'd love to take a closer look at your AmEx connection. I've just sent you a message so that we can help you get to the bottom of this! 

    • Rachel sorry for the delay it looked like it was working for a little bit but now it is not again. Please suggest a resolution. Do I need to completely delete the connection?



    • Magenta Cyborg Check your email for the next steps Rachel suggested. I've resent it to you today. :)

  • I just rehooked up a dormant AmEx card. I'm not having any issues.

    Report a Bank Importing Issue

  • Dela I'm having an issue syncing my AMEX as well    

  • Mine just started acting up over the last 2-3 days again.

    I've had to remove/re-add the connector to AMEX a couple of times already.

  • Josh Navy Blue Zebra I've sent you both a message to work on your American Express connections and see what's going on!

    As always, if anyone else finds this thread, please fill out this form if you're having an importing snafu. Our Direct Import team will help get things working smoothly again!

Replies are closed
  • 1 mth agoLast active
  • 10Replies closed
  • 253Views
  • 9 Following