Trouble linking US Bank (Reliacard) My credentials aren’t working
Hi there everyone! First timer here :)
I have done so much research on budgeting software and I just kept coming back to YNAB for many reasons. However, I signed up last night and have been unable to link my Reliacard (US Bank-Unemployment Benefits) account.
I followed all of the troubleshooting steps as well as the status of US Bank which is 89.9%. I am now waiting for a response from YNAB which I know may be a little slow right now because from what I have read, this seems to be an ongoing trend.
I can totally understand that most financial institutions are being slowed down drastically, but how many times do I try before it locks me out?
Could it be that Reliacard is owned by US BANK but-------- because it is a Reliacard Account(How I receive my Unemployment Benefits) it is no a supported bank account by YNAB?
Any advice is greatly appreciated. I am so eager to get my budget started with everything going on right now. I don't want to move away from YNAB, but I am not seeing this issue on other budgeting platforms.
Thanks Again,
Gold Lobster ( I kept my YMAB name. It was fitting lol)
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Hi Gold Lobster !
When you log into your Reliacard account, do you access it through US Bank's website, or through a separate Reliacard website? If you log in through US Bank's website then it should connect through the US Bank option in YNAB. However, if there's a specific Reliacard website you use, it doesn't appear that option is available for direct import.
I see you reached out to support so our Direct Import team should be able to offer you answers! :)
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I can't get mine to work either. I just tried to e-mail support so I'll see what they say. Did you ever get it working?
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Hey Jeff Altman ! Thanks for submitting the Bank Issue form. I sent a reply there as well! It looks like a connection isn't supported at this time. These benefits cards are handled a bit differently than the standard checking/savings/credit accounts, and something our provider's are looking into for the future.
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Nicole Hi! Do you know if there are plans to support a connection? If not, how can I throw in a vote for that feature?
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Hi Micah !
When you try to add a connection to a bank that isn't supported, it's automatically logged as a request to have it added. This information is logged with our import partner directly—so we can't guarantee if/when a bank might be added, but it does put it on their list of possibilities.
In the meantime, try File-Based Import (in the web app), which allows you to drag and drop a file of transactions from your bank into YNAB.
If you have any questions about that, please don't hesitate to ask! :)
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