Trouble linking US Bank (Reliacard) My credentials aren’t working

Hi there everyone! First timer here :)

I have done so much research on budgeting software and I just kept coming back to YNAB for many reasons. However, I signed up last night and have been unable to link my Reliacard (US Bank-Unemployment Benefits) account.

I followed all of the troubleshooting steps as well as the status of US Bank which is 89.9%. I am now waiting for a response from YNAB which I know may be a little slow right now because from what I have read, this seems to be an ongoing trend.

I can totally understand that most financial institutions are being slowed down drastically, but how many times do I try before it locks me out?

Could it be that Reliacard is owned by US BANK but-------- because it is a Reliacard Account(How I receive my Unemployment Benefits) it is no a supported bank account by YNAB?

Any advice is greatly appreciated. I am so eager to get my budget started with everything going on right now. I don't want to move away from YNAB, but I am not seeing this issue on other budgeting platforms.

Thanks Again,

Gold Lobster ( I kept my YMAB name. It was fitting lol)

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- FanessYNAB Support
- Faness_YNAB
- 2 mths ago
- Getting Started
- Reported - view
Hi Gold Lobster !

When you log into your Reliacard account, do you access it through US Bank's website, or through a separate Reliacard website? If you log in through US Bank's website then it should connect through the US Bank option in YNAB. However, if there's a specific Reliacard website you use, it doesn't appear that option is available for direct import.

I see you reached out to support so our Direct Import team should be able to offer you answers! :)

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- Jeff Altman
- Jeffycupcake
- 2 wk ago
- Getting Started
- Reported - view
I can't get mine to work either. I just tried to e-mail support so I'll see what they say. Did you ever get it working?

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- NicoleYNAB Support
  
  nicole_ynab
  
  2 wk ago
  
  Reported - view
  Hey Jeff Altman ! Thanks for submitting the form. I sent a reply there as well! It looks like a connection isn't supported at this time. These benefits cards are handled a bit differently than the standard checking/savings/credit accounts, and something our provider's are looking into for the future.
  
  Like