I think some transparency would go a long ways
Jesse Mecham ,
Not sure if you've seen this part of the forum lately but your direct import partner sucks and people are really unhappy with waiting weeks for fixes.
Props to your support people Faness , Dan for doing their best to maintain positive messaging. However, at the end of the day, there are no real answers.
I've been an IT Professional for 20 years. When our systems don't work and our users start freaking out, sometimes we can't say anything other than we're working on it.
BUT, sometimes it's helpful to understand where the problem lies so that there's some comfort in knowing there is a light at the end of the tunnel.
Direct importing whether via API, or screen scraping, or any number of web techs usually breaks every once in a while but it's the communication that's key.
1. The banks changed something technically and you're now SOL and can't negotiate any differently. Then, tell us the relationship may not be fixed and that users need to deal with it.
2. The banks change something technically and your direct importers don't know how to fix it. Well give us the development timeframe and what you're doing about it.
As an YNAB evangelist for the past year, I'm well on my way out...and the reason is that no one will be straight with me.
Stop giving me workarounds and plesantries and just give it to me straight. As a paying customer I think we all deserve that.